If you have accidentally made a duplicate booking (purchased two identical tickets for the same departure), you can have one of the tickets refunded free of charge by writing to us here BEFORE the scheduled ferry departure.
The refund is subject to the following criteria being met:
- Both tickets are for the same departure (date and time)
- Both tickets are in the same name
- If a car has been booked, the registration number must be the same on both tickets
When contacting customer service, you must provide the reservation numbers for both bookings, the payment method used, and any transaction details.
If there is a price difference between the two tickets, the ticket purchased most recently will be refunded.
The refund will be processed to the original payment method.